This article contains links to articles about common errors that may be useful when troubleshooting our cloud services.
Microsoft 365
- 1408 - M365 backup scan fails with error "User's mysite not found"
- 1351 - M365 backup set creation fails for OneDrive, SharePoint or Teams
- 1521 - Error: "Content stream ... could not be retrieved" (M365)
- 1645 - M365 or Google Workspace backup completes with warning “files could not be retrieved"
- 1646 - M365 backup fails due to throttling limitations
- 1647 - Teams backup scan completes with error “invalid or missing SharePoint site”
- 1648 - Teams backup scan fails due to Teams components not currently supported
- 1649 - Teams backup completes with warning “Unable to backup archived Teams”
- 1650 - Exchange backup scan completes with error “This mailbox is not a valid Microsoft 365 mailbox”
- 1657 - Backup scan fails with error "OneDrive account could not be accessed"
- 1658 - M365 or Entra ID backup fails with error “resource principal not found”
- 1660 - Microsoft 365 backup fails with error “service principal for resource is disabled"
Azure
Google Workspace
- Google Workspace setup shows "Error: admin_policy_enforced"
- Google Drive and Gmail skipping backups with error "Requested client not authorized"
- Google Workspace backup completes with warning “files could not be retrieved"
RedApp
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article