Symptom
The scanning task during a Teams backup completes with the following error:
An error occurred during scanning because a Team has an invalid or missing SharePoint site associated with it. If the problem persists, please log a support ticket. |
Cause
When a new team is created in Teams, a linked SharePoint site of the same name is also automatically created. We backup both the team and the equivalent SharePoint site. If the SharePoint site is moved, archived or deleted without making changes to the Team the site is associated with, you may encounter this error.
Solution
The following steps may prevent this error:
- Check that the SharePoint site is still present in its original location. If not, return it there.
- Remove the Teams backup set from backup and re-add it.
- Add SharePoint backup to your M365 services to ensure the SharePoint data is protected independently.
- If the problem persists, you can log a support ticket.
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