If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR file is a log of the interactions between the web browser and a site, in this case the RedApp, and this can be helpful during troubleshooting.
To record a HAR file, follow the steps below in any browser.
- Open Developer Tools from the RedApp page where you are experiencing the issue:
- Windows: Press F12 or Ctrl+Shift+I
- Mac: Press Cmd+Option+I
- Or right-click anywhere on the page and go to Inspect.
- Go to the Network tab.
- Clear the network log before reproducing the issue to avoid unrelated data being added.
- Record the issue:
- Make sure the red circle at the top left of the Network tab is active (recording). If it's grey, click it to start recording.
- While the Network tab is recording, perform the actions that result in the issue you are experiencing.
- Save the HAR file to your computer:
- In Chrome or Edge: Right-click anywhere in the list of network requests and go to Copy > Copy all as HAR (sanitized).
- In Firefox: Click the gear icon in the Network tab and choose Save all as HAR.
- Zip the HAR file before sending it to the support team.
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