Redstor and TitanHQ support service desks are merging

Posted: 28 July 2025, 14:40 UTC

As part of our continued commitment to delivering a world-class partner experience through the merger of Redstor and TitanHQ to form CyberSentriq, we will soon transition to a unified service desk platform. This change is focused on providing faster response times, consistent human-to-human interaction, and a support experience that reflects our high standards in cybersecurity and data continuity.

What you can expect:

• A larger, globally distributed support team, enabling better coverage and responsiveness to support our partner community

• Improved response times, prioritising your most urgent needs

• Direct, 24/5 access to our global support team

• A refreshed FAQ and knowledge base for quicker self-service

• No change to how you log support cases – continue using support.redstor.com, where all submissions will be seamlessly routed to our new platform

All applicable technical contacts will be required to complete a one-time sign-up. We’ll share further information soon, including the go-live date and registration link.

Please be assured that the transition will have minimal impact on your existing support processes. Any open cases will be carried over without disruption.

We appreciate your continued partnership and look forward to delivering an enhanced support experience that meets the needs of your business.

Please contact your Account Manager if you have any questions.