Posted: 27 June 2025, 11:00 UTC
An issue has been identified affecting newly collected emails with attachments on cloud backup agent v25.5.26.1034.
Affected version: v25.5.26.1034, rolled out on 27 May 2025
Fix version: v25.6.10.1544, rolled out on 11 June 2025
Emails that were both received and hard-deleted within this period are affected, and attempts to restore these emails will fail.
To determine feasible restore points:
From the Storage Platform Console, run the BackupsAll report for the account you want to restore. Right-click the account name and go to Reports > Backups All > Run Report.
The cloud backup agent version is recorded in the ‘Version’ column for each restore point.
While v25.6.10.1544 resolves the issue for backups going forward, we are investigating mitigation steps for backups performed using the affected version.
For assistance with accessing the Storage Platform Console, please contact your support provider.
Follow this post for future updates.
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