Posted: 28 January 2025, 11:45 UTC
Status: Change deployed
Description: As part of our commitment to modernise and optimise our systems, we are continuing the deployment of Service Cloud. Phase 2 will migrate the support enquiry webform and knowledge base to our new platform, redirecting all support page traffic to the new platform.
We anticipate no disruption during the transition.
Scope: Redstor support systems – knowledge base and ticket submission webform
Change window: 30 January 2025, 09:00 – 11:00 UTC
Impact window: No disruption expected
Front-end changes expected:
‘support.redstor.com’ replaced with ‘redstor.my.site.com/support/s/’ temporarily (All traffic will redirect to the new support page’s URL).
The ticket portal remains unavailable until Phase 3 (Deployment schedule TBA).
Should you require assistance, please reach out to us, where a member of our team will be happy to assist you.
Status: Change deployed
Update history
01/30/2025 10:12:00 (UTC): Change succeeded, testing succeeded at 09:41
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