Posted: 13 January 2025, 12:22 UTC
Status: Change deployed
Description: As part of our commitment to modernize and optimize our systems, we are replacing our current ticketing platform with an upgraded solution.
During the scheduled changeover, email responses to Technical Support enquiries from our Technical Support Team may be delayed or, in some cases, not sent. We have taken all possible measures to mitigate the chance of disruptions; however, there may still be some unavoidable occurrences during the changeover window.
Should you require assistance, please reach out to us telephonically where a member of our team will be happy to assist you.
Scope: Change window: 14 January 2025, 09:00 – 13:00 UTC (4 hours)
Impact window: 30 minutes
Scope: Redstor internal systems – Technical Support Service Desk
Impact: Possible delays to email response from Technical Support tickets, possible email response not sent from Technical Support tickets
Status: Change deployed
Update history
01/14/2025 14:34:00 (UTC): Changeover and service enquiry migration succeeded. CC'd recipients could not be migrated. Requesters and recipients are advised to CC additional stakeholders in further email responses, as desired.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article