Symptom
A backup fails with the following error:
ERROR : 19:04:24 Backup failed: VSS snapshot creation failed.
See FAQ https://bit.ly/2KQA9WI (0x80042308; object not found)
In addition, the Windows Event Log shows an error described as Event 25, Volsnap with the error message "The shadow copies of volume x were deleted because the shadow copy storage could not grow in time".
Cause
The source of this issue is likely a hardware limitation. The disk is not responding fast enough because it is overloaded.
Solution
To prevent this, change the backup schedule to a time when the machine is less busy, or keep the existing schedule and move other tasks to a different time so they do not coincide with the backup.
You can also change the VSS snapshot volume to a different drive to reduce the load on the original disk. To do this, follow the steps in Article 1535 (server) or use the command-line as shown in Article 1536.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article