1254 - InstantData service goes into retry loop

Modified on Mon, 21 Jul at 12:51 PM

Symptom

The InstantData service keyring (managed by the system's data protection API) somehow becomes corrupted, and the service goes into a loop as it retries to read it.

Workaround

1. Open the settings.json file. The content starts like this:

{
  "Secrets": {
    "xxxxxxxxxx": "xxxxxxxxxx"
  },
  "RefreshInterval": "1.00:00:00",
  "Timeout": "00:01:40",
}

2. Delete the Secrets section highlighted above (i.e. account information and keys) from this file, then save the file.

3. Start the InstantData service.

4. Run an Archiving task to reapply the encryption key to the account.