Symptom
If you change monitor setups (e.g. during a presentation at a conference or meeting), the Storage Platform Console GUI loads off-screen on a monitor you are no longer connected to. This is a problem when the Console opens with a dialog box prompt that cannot be escaped, because the usual Shift+right click or Shift+Windows key+arrow key methods don't work when a dialog box is open.
Solution
The easiest resolution is the following:
1. Go to C:\Users\(username)\AppData\Roaming\Redstor Backup Pro\Console.
2. Locate the file named settings_19.3.xml. (Note that settings.xml appears to do nothing in versions later than 19.3 but may still be present.)
3. In the file, locate the parameters mainx
and mainy
. Set both of these to 0
. This should place the main screen so that it is conveniently accessible in your primary monitor.
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