1316 - How to recover a machine using the RedApp

Backup and recovery of machines form part of our RedApp services. To restore a machine's data, you need to have done at least one backup of it.

Follow the steps below to recover using the RedApp. To recover using ESE, see Article 1133.

To recover a machine:

1. In the RedApp, go My Company or to the relevant customer.

2. Click on Machines in the sidebar.

3. Click on the relevant machines folder.

4. Locate the machine you want to recover. Expand its menu on the right, and click Recover using InstantData. 

You will now need to enter a 2FA code from your authenticator app.

5. An InstantData agent will be downloaded. Once the download is complete, run the application. Select your recovery option and follow the prompts as shown in Article 1169. Each agent is valid for 48 hours and can only be used to initiate one restore.

Note that the backup dates that are available to restore from in InstantData may differ from the backup dates you see for the account in the RedApp. This is because the RedApp displays a complete backup history, whereas InstantData shows only the backups available for recovery.