Posted: 20 June 2025, 10:34 UTC
On the morning of Wednesday 18 June 2025, dashboards in the RedApp showed no information between approximately 07:30 and 08:30 UTC. This may also have affected customers who have the daily backup summary email set up via the RedApp.
Our engineers are investigating, and further information will be provided as it becomes available.
Update history
2025./06/20 14:40:
We have identified that the behaviour was due to a timing conflict between the report generation process and an automated database update. This rare overlap resulted in some reporting and analytics views being generated with incomplete information.
To remediate this, we’ve updated our reporting logic to ensure that analytics are only reported when complete and accurate data is available. Additionally, we’ve made adjustments to the data update process to reduce the likelihood of similar timing conflicts in the future.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article