Posted: 15 November 2023, 08:00 UTC
Symptoms:
Attempts to recover data using the InstantData Temporary ('IDT') option: IDT virtual volume will mount and the user may be allowed to navigate the directories, but will be unable to copy data from the IDT instance.
Attempts to recover data using the InstantData Full System Recovery ('FSR') option: Initiation will fail with the error "Unable to parse ASR document".
Scope: InstantData Temporary (IDT), InstantData Full System Recovery (FSR); when connecting to StorageServer version 23.11.9.11381 .
Cause: A software incompatibility in service components was discovered in production which was not detected in testing.
Status: Resolved
Workarounds:
Option 1: For Machines products, select the option Use transparent proxy in the InstantData recovery wizard when initiating an InstantData recovery session.
Option 2: Use InstantData Permanent ('IDP') as an alternative.
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