990 - ESE: User credentials for shared folder sees incorrect files

Symptom

A known issue exists in the Enterprise Server Edition (ESE) Agent when authentication credentials are enabled for a backup selection on a network folder (in the Backup Selection tab's Network view).

The problem occurs when said credentials are changed to a different user, resulting in the previous user's file selection being displayed.

Cause

This is because even though the Agent has requested that the connection made by the previous user be closed, the Windows operating system has not actioned it yet.

Solution

The issue is known to Microsoft but as yet no fix has been released.

We recommend waiting approximately ten minutes and trying again.