As with our general processing regions, when it comes to the backup of SaaS applications like Microsoft 365 and Google Workspace, functionality is divided into processing and storage.
Processing, in the case of SaaS backup, refers to the backup and recovery of the data from or to third-party services as initiated through a user-defined schedule, while storage refers to the physical location of the servers where the backed-up data is hosted.
The flow of SaaS data as it is backed up is therefore as follows:
Data is transmitted securely over TLS 1.2, processed in the processing region, and stored in the storage location. Data is never stored at rest in the processing region.
Backup and recovery of SaaS products operate from our general processing regions. By default, region selection for SaaS products follows these steps:
For customers who run their own storage estate, the process is the same except that the locale of the Storage Pool can be assigned by the customer.
The exception to the SaaS workflow is Redstor’s Microsoft 365 backup product, which has a more intelligent process. Specific information about processing for M365 backup and recovery can be found in Article 1531.
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