Posted: 20 November 2025, 20:43 UTC
Status: Resolved
Description: We've recieved reports of poor performance for RedApp users and are currently investigating.
Update 20:54 UTC: Confirmed only US RedApp impacted
Update 22:04 UTC: Issue narrowed to Gateway, restart resolved immediate problems.
Update 21/11/2025 - Improved monitoring put in place and work underway to prevent recurrence.
Scope: Limited to US RedApp
Status: Resolved
Cause: Gateway issue resolved by restart, no further issues observed.
Update history
11/20/2025 20:43:54 (UTC): Initial reports of RedApp slow loading and timeouts
11/20/2025 20:54:47 (UTC): Scope narrowed to US RedApp at this time
11/20/2025 22:04:25 (UTC): Issue resolved in short term
11/21/2025 15:31:35 (UTC): Additional monitoring and full resolution
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article