Posted: 13 October 2025, 08:31 UTC
We are currently investigating reports of cloud to cloud backups being delayed in the UK processing region since yesterday (Sunday, 12 October 2025). Backups do not appear to have failed or been cancelled.
More information will be provided here as it becomes available.
Update 2025/10/14:
Delayed backups have been caught up and normal backup schedules have resumed. The cause of the delay has been isolated to a malfunction of the automated closing of completed backup jobs in Microsoft Azure. Our engineers are investigating the root cause.
Update 2025/10/20:
We have confirmed all batches are running as expected with regards to this situation.
Update history
2025/10/13 10:31 (UTC+02:00): Posted
2025/10/14 10:56 (UTC+02:00): Status updated to Mitigated
2025/10/20 11:17 (UTC+02:00): Status updated to Resolved
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